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Award Winning Customer Experience of Coway Malaysia

 In accordance with Coway Malaysia’s brand direction of Customer Experience (CX), they ensure a wholesome customer experience from the beginning of a new customer’s journey up until a life-long user experience. Coway Malaysia was recently awarded the CXP Best Customer Experience Award 2021, Asia’s regional awards for excellence in customer experience. This recognition reflects on Coway’s well- rounded approach of customer service while touching the hearts of 2 million customers.

“We are so grateful to win this Customer Experience Award and it is all thanks to each of our Coway professionals. From our Health Planners (HP), Codys, technicians, careline, planning and innovation teams as they have brought us to where we are today to be the market leader. We always prioritise our customers who have supported us throughout our 15 years in Malaysia and we promise that with Coway’s high-tech products, we will continue to change lives with the best customer service,” said Mr Kyle Choi, Managing Director of Coway Malaysia.

Coway has also won two other awards resounding the best customer satisfaction namely the Trusted Brand Award 2021 and the Asia Halal Brand Award (AHBA) 2021.

Through a consumer-based survey, the Trusted Brand Award reflects overall best customer satisfaction of product quality and customer service. This is the 7 th year Coway has been recognised as a company which lives by core human values of trust and assurance.

As the first water purifier brand in Malaysia to obtain JAKIM’s Halal certificate, Coway Malaysia prides itself to continue serving high quality products to the Muslim community. This is the fourth year Coway is recognised by the award and this further strengthens its presence as the industry leader of home appliances in the international Muslim market.

On top of the CXP, Trusted Brand and AHBA awards, Coway also recently won the Overall Excellence in Community & Public Health Initiatives under the Company of The Year Award (Home Appliances) category for the Sustainability & CSR Malaysia Awards 2021.

Being the Best Life Solution Company, Coway Malaysia hopes to continue providing the best customer service and solutions that will actively change lives, as customers are the heart of the company. All these awards are an affirmation and recognition of Coway Malaysia’s milestone and to serve more Malaysian homes. For more information on Coway’s awards, you can also visit their Official Website as well.

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